Robotics Industry News
Intelligrated Integrates Technical Support for Knighted Software Solutions
Intelligrated Posted 10/01/2013
Knighted WMS, WCS and LMS software customers now have access to expanded 24X7 technical support services from Intelligrated
Intelligrated®, a North American-based automated material handling solutions provider, announces the integration of its technical support services for Knighted® software customers. Intelligrated’s Customer Service & Support team now offers 24X7 single-source support for Knighted Vision warehouse management (WMS), WCSPlus® warehouse control (WCS) and GoalPost® labor management (LMS) software customers with expanded technical support contracts.
Knighted software technical support inquiries are now handled through Intelligrated’s customer support hotline: 1.877.315.3400. This hotline connects customers to a team of knowledgeable and highly-trained Intelligrated and Knighted customer support engineers.
Knighted customers with expanded technical support contracts can now also access Intelligrated's Customer Service & Support Dashboard™, an online incident management portal that provides visibility for all technical support interactions.
“Intelligrated and Knighted are well-positioned to provide unique, fully-integrated fulfillment execution solutions to satisfy the demands of fast-paced multi-channel distribution and fulfillment environments,” said Greg Cronin, executive vice president, Intelligrated. “By integrating Knighted software into Intelligrated’s technical support services, our combined solutions are backed by 24X7 coverage from a single, responsive source.”