Robotics Industry News
Intelligrated Introduces New Lifecycle Support Team
Intelligrated Posted 01/22/2013Dedicated customer service account management team helps retailers and manufacturers extend the lifecycle of existing material handling systems
(CINCINNATI) - Intelligrated® (www.intelligrated.com), a leading North American-based automated material handling solutions provider, introduces the Intelligrated Lifecycle Support Team, an aftermarket account management group that will operate within Intelligrated Customer Service & Support. The new team focuses on the post-implementation needs of material handling systems and equipment.
Intelligrated’s Lifecycle Support Team provides OEM and non-OEM aftermarket care for all integrated material handling systems. The team’s service offerings include total lifecycle system support, such as:
• Control system upgrades and modifications
• Equipment rebuilds and refurbishments
• Spare parts
• Warranty administration
• Obsolescence planning
• Outsourced maintenance
• Technical support contracts
• Technology repair contracts
"Today’s economy has forced many manufacturers and retailers to forego the complete replacement of aging material handling systems," said Dennis Gates, senior vice president, Intelligrated Customer Service & Support. "Intelligrated’s Lifecycle Support Team is dedicated to helping companies give new life to their original system investment by reducing the risk of unplanned downtime and increasing system utilization through proactive system rejuvenation and maintenance support."
The new team is made up of industry veterans who have the experience necessary to provide proactive and cost-effective support from single projects to multi-year lifecycle programs. Led by Lifecycle Support Team Director Corey Calla, lifecycle support specialists include Mike Adducci, Bryan Arnold, Mike Kerutis, Matt McDermott, Russell Pace, Donna Petro and Mike Snyder.
Meet the Lifecycle Support Team at ProMat 2013 in booth #2903, January 21-24 in Chicago. To schedule a no-obligation consultation with your local representative at the show, please call (513) 642-5850.
Intelligrated is a leading North American-based, single-point provider of automated material handling solutions with operations in the U.S., Canada, Mexico and Brazil. Headquartered in Cincinnati, Intelligrated designs, manufactures and installs complete material handling automation solutions, including conveyor systems, IntelliSort® sortation systems, Alvey® palletizers and robotics, Real Time Solutions® order fulfillment systems, warehouse control software and advanced machine controls—all supported by 24X7 Customer Service and Support.
Through its New York-based subsidiary company, Knighted® (www.knightedcs.com), Intelligrated offers web-enabled logistics software for today’s supply chain operations including warehouse management software (WMS), warehouse control software (WCS) and labor management software (LMS).
Serving the warehousing, distribution, consumer product manufacturing, postal and parcel markets, Intelligrated collaborates closely with its clients to develop productivity solutions and support their needs throughout the life of their material handling systems. For more updates, follow us on Twitter @Intelligrated.