Robotics Industry News
Motoman Receives Record High Customer Satisfaction Rating
Yaskawa America, Inc. Posted 06/27/2007
Dayton, Ohio — Based on a record number of survey responses, Motoman is thrilled to receive the highest Customer Satisfaction score in our history, a 4.55 rating out of a 5.0 possible scale.
Each Motoman employee’s goal is to exceed our customers’ expectations. Accomplishing this goal benefits all Motoman employees, since a portion of each employee’s compensation is based on the results of our annual Customer Satisfaction Survey.
‘‘We pledge to continue our mission to deliver the highest level of Customer Satisfaction in the automation industry. We will follow up on all feedback we received from the 598 customers that returned the survey,’‘ affirms Craig Jennings, Motoman’s President and COO. ‘‘We will strive to deliver even better Customer Satisfaction in 2007, with the hope of receiving even higher ratings next year,’‘ he adds.
Founded in August 1989, Motoman is a robotics industry leader, and Motoman’s parent company, Yaskawa Electric Corporation, is the worldwide leader in industrial robots. For more information on Motoman and the company’s products and services, visit the corporate web site at www.motoman.com, call 937.847.6200, or write to Motoman Inc., 805 Liberty Lane, West Carrollton, Ohio, USA 45449.