Robotics Industry News
Motoman Scores Highest-Ever Results in Customer Satisfaction Survey
Yaskawa Motoman Posted 05/20/2009
Dayton, Ohio — Motoman is once again thrilled to report the receipt of a new all-time record-high Customer Satisfaction score of 4.58 out of a 5.0 possible scale for 2008! This rating is slightly higher than last year’s results and was based on nearly 570 responses to the company’s Annual Customer Satisfaction Survey. The feedback received is used to drive immediate and future action items aimed at improving customer satisfaction.
“This type of performance is a direct result of a dedicated, highly experienced team focused on executing sound strategies and delivering stellar customer satisfaction. This achievement reinforces the fact that our corporate commitment, combined with extra efforts by all employees, results in highly satisfied customers,” said Steve Barhorst, Motoman’s President and COO.
Customer satisfaction is extremely important to Motoman, and a portion of each employee’s compensation is tied to these survey results.
Motoman provides robots and complete robotic automation for virtually every application and industry. Founded in 1989, Motoman has continually gained market share and is now one of the largest robotic solution providers in North and South America with more than 29,000 robotic installations. Motoman’s parent, Yaskawa Electric Corporation, is the world’s leading robot manufacturer with an installed base of more than 200,000 robots.