Robotics Industry News
Wynright Client Care Now Supports Daifuku Webb Warehousing and Distribution Customers
Daifuku - Wynright Robotics Posted 09/11/2014
125 Material Handling Clients Gain Access to 24x7 Tech Support and Other Amenities; Integration Part of Post-Wynright Acquisition Plan
ELK GROVE VILLAGE, Ill. – Wynright Corporation, a wholly owned subsidiary of Daifuku Webb and a leading U.S.-based provider of intelligent material handling systems, today announced the migration of 125 Daifuku Webb material handling customers to Wynright’s Client Care Group.
Wynright Client Care is focused on helping clients keep their systems running through access to world-class parts, support and service solutions, including remote monitoring of equipment performance. The integration of Factory Automation & Distribution Automation (FADA) customers who use Automated Storage and Retrieval Systems (AS/RS) is part of Daifuku Webb’s post-acquisition strategy. The company acquired Wynright in October 2013.
“Wynright is dedicated to providing world class technical and parts support as well as field service. Each day, our executive team is notified of the most urgent client inquiries, reflecting the culture of customer service in our organization,” said John Dillon, Divisional President of Wynright’s Client Care Group. “By focusing on our clients’ success, our dedicated team of Client Care professionals will help FADA customers gain the most from their materials handling solutions.”
Wynright offers a wide variety of material handling solutions, such as conveyors and sortation equipment under the Automotion® brand name, warehouse software and control systems, robotics, structural solutions (including mezzanines), light and voice directed technologies, and AS/RS.
Client Care encompasses a 24x7x365 support center with proactive monitoring of systems, issues tracking, root cause analysis, reporting and live technical support.
With the addition of more than 6,000 AS/RS-related replacement parts, Wynright now provides over 24,000 genuine Wynright Automotion® and Daifuku parts as well as those from a wide array of original equipment manufacturers whose equipment is routinely integrated into material handling systems.
About Wynright Corporation
Wynright Corporation, a wholly owned subsidiary of Daifuku Webb, is a leading provider of intelligent material handling systems. With more than 200 engineers in-house, the company designs, manufactures, integrates and installs a full spectrum of intralogistics solutions, offering both Wynright-branded and third-party equipment to meet client needs. These include leading-edge conveyor and sortation systems, voice- and light-directed order fulfillment equipment, a suite of warehouse controls & execution software, robotics, mezzanines, and structures, all backed by critical round-the-clock service and support.
Since its founding in 1972, Wynright has been a trusted partner to some of the world’s largest and fastest-growing companies, showing them how to use their space more efficiently to deliver improved productivity, today and tomorrow.
About Daifuku Webb Holding Company
Daifuku Webb Holding Company, a subsidiary of Daifuku Co. Ltd., is a leading developer of innovative material handling technology such as Automatic Guided Vehicles (AGVs), Automated Storage and Retrieval Systems (AS/RS), conveyors, baggage handling systems, bulk handling systems, cleanroom systems and airport maintenance services. It includes Daifuku America Corporation, Jervis B. Webb Company, Elite
Line Services, Logan Teleflex, Inc. and Wynright Corporation. Daifuku Webb specializes in the design, engineering, manufacturing, installation and service of integrated systems used in the automotive, airport, semiconductor, LCD equipment, food/beverage, bulk, warehousing and manufacturing industries. Daifuku Webb Holding Company is headquartered in Farmington Hills, Mich., with manufacturing locations throughout North America.
Automotion is a registered trademark of Wynright Corporation.