Field Service Technician
Posted on 07/09/2020
Maryland Heights, Missouri
Bastian Solutions is dedicated to helping customers compete in their markets by providing the best material handling system solutions and technology.
General Job Duties
Primary representative for Bastian Solutions during the installation, check-out, and startup portions of a project.
- Close coordination with Service & Project Manager as applicable.
- Starting up and troubleshooting of equipment
- Assistance with and final check of equipment layouts in preparation for installation
- Develop and maintain installation and check-out check lists
- Respond to customer requests in a timely manner.
- Feedback on project successes and challenges to be incorporated into the Project Manager's Lessons Learned document
- Review control schematics
- Understanding of Relay Logic Relay logic, Frequency Drives, Photocells, Proximity switches, high and low voltage systems, 1 & 3 phase electric circuits,
- PLC Programming; Computer/PLC, HMI, Robotic checkout and startup
- Peripheral equipment interface (Scales, printers, etc)
- Self-motivated requiring little supervision.
- Product Testing that may require lifting. These items may weigh up to and including 50 pounds.
- Occasional service visits will be required for a warranty issue, or for scheduled service
- Regular site service visits to repeat clients
- Site visits (other than emergency service) to be scheduled well in advance and goals for each trip discussed with Service Manager
Superior Performance Objectives
- Able to take charge of decisions and conflicts in the project and resolve quickly
- Provide outstanding customer service (Customer Letters of Recommendation). Motivate and inspire the Bastian Solutions and subcontractor team. Sell the efforts of the team to the customer. Help our subcontractors to be successful.
- Improve the process with written templates, spreadsheet tools, outstanding lessons learned, etc.
- Recruit new exceptional talent to Bastian Solutions including Coordinators, Field Sales, Sales Consultants, Inside Sales, Project Managers, Field Supervisors, and Project Engineers.
- Set example for other members of the Service Team in personal and professional appearance and action.
- Network with customers to find new business opportunities. Pass on to Sales if possible or pursue and turn in to sales opportunities.
- Energetic ambitious and hard working.
- Skilled in mechanical, electrical, pneumatic and PLC troubleshooting.
- Strong knowledge of VFD (variable frequency drive) applications.
- Strong interpersonal skills required.
- Literate with MS Office software suite and Internet/e-mail.
- Material Handling, Robotics, Manufacturing or Packaging background required.
- Strong technical aptitude and extensive knowledge of equipment operation and maintenance. Experience in industrial robotic applications and conveying in the packaging field (palletizers/packers) preferred.
- Solid understanding of application of contemporary industrial control systems. Strong demonstrated sense of customer service.
- Travel: 60-80% overnight travel expected, including extended stays for start-ups. Out of town durations will vary with locality of projects. Goal for extended projects is to return home every other weekend.
Bastian Solutions, a Toyota Advanced Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.
In addition to exciting work at a growing company, we offer the following benefits:
- Health, Dental, and Vision Insurance
- 401(k) Retirement Plan with a company match
- Vacation/Holiday Pay
- Tuition Reimbursement
- Flexible Work Schedules
- Volunteer Work
- Professional Associations, Conferences and Subscriptions
- Company Meetings & Events
Bastian Solutions does not work outside recruiting agencies. No solicitation phone calls please.
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